FREQUENTLY ASKED QUESTIONS
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Sign in to your STEEL Account and select the items you want to order, at checkout there will be a box to select how many points you want to use.
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Sign in to your STEEL account and select the product you want to use your points towards under the “Rewards” tab or the Dropdown box at checkout.
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Yes, points expire after 6 months of inactivity.
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The VIP Tiers is based on a calendar year. Tier eligibility begins on Jan 1 and ends on Dec 31. Once a tier is entered, customers will retain the tier for the remainder of the current calendar year and the following year.
For example, a customer who entered a calendar year-based tier in November 2024 will retain that tier until Dec 31st, 2025.